New UK guidelines for secondary ticketing websites

July 2014

Live events sector


In the wake of the UK’s All-Party Parliamentary Group on Ticket Abuse recent review of the secondary ticketing market, and the APPG’s plans to table amendments to the Consumer Rights Bill, Parliamentary Under Secretary of State for Employment and Consumer Affairs Jenny Willott MP has issued a guidance for the secondary ticketing market, making it clear that sellers would be required to seat numbers and in some cases the face value if tickets being re-sold.  The APPG’s report did not seek an outright ban in ticket reselling but seeks safeguards to ensure resale platforms are not used by ticket fraudsters, and to ensure that sites are more transparent so vendors can be identified. In a separate matter, nine people have been arrested in Merseyside in connection with an online ticketing fraud that cost victims an estimated £116,000. The arrests, in Merseyside, were connected to concerts by the Arctic Monkeys, Beyonce, Arcade Fire and the Reading Festival. City of London ;police commander Stephen Head put estimates of online ticket fraud in 2013  at £3.7 million with over 4,000 victims. Police are currently investigating possible fraud at the Drake concert at the O2 and Beyonce’s at Manchester’s Phones4U Arena.

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