UK consumers gain protection for digital purchases

November 2015

Live events sector


“UK Shoppers know your rights: 30-day refund becomes law and includes digital purchases”
Digital products from retailers such as Spotify and Apple’s iTunes are now covered by the newly revised Consumer Rights Act in the *United Kingdom, which introduces specific rules to protect online shoppers, including those of music and app download stores and streaming services.  Among the revised rules is users’ right to demand a replacement for faulty digital content such as films, games, apps, music and eBooks purchased. Another provision of the Act is that digital retailers will be required to offer financial compensation if users download a virus or their device becomes corrupted as a consequence of accessing a service. Consumers will also be able to challenge unfair terms and conditions or legal loopholes hidden in the small print, while all digital goods sold must be fit for purpose and “free from minor defects.”
Business Minister Nick Boles said in a statement”Whether it’s downloading music or buying a fridge freezer, the Consumer Rights Act makes it easier to understand your rights” adding “These changes will also simplify the law for businesses so they can spend less time worrying about unclear and unwieldy regulations.”
According to the Department for Business, Innovation and Skills, U.K. consumers spend £90 million ($135 million) a month on goods and services with just over £2.8 billion ($4.2 billion) spent on digital music, video and games in 2014.

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