Canadian ticket agency fined for additional fees

December 2016

Live events sector


Canadian promoter and ticket agency Evenko has been fined C$10,056 for misleadingly pricing concert tickets after Quebec’s Office of Consumer Protection (L’Office de la protection du consommateur, OPC) took action against L’Aréna des Canadiens, Inc., trading as Evenko
OPC found the company failed to offer a free delivery method for tickets to shows by Charles Aznavour and Enrique Iglesias at the 21,000 capacity Centre Bell in Montreal in 2014. The OPC noted that in Quebec “it is prohibited for any merchant, manufacturer or advertiser to charge a higher price than that advertised.” According to OPC, Evenko charged $5 to email the tickets or $7 to have them posted, and offered no option for picking up tickets (for free) at the box office. In Quebec the OPC say “Traders are compelled to provide an ‘all-inclusive’ price” for tickets, “which includes all fees except taxes. For example, in the case of a concert ticket, the price must include the service charge and [any other] fees related to the delivery of the ticket.”
In September the district court of Bremen, Germany, ruled that charging fees on print-at-home tickets is unlawful. In New York Live Nation/Ticketmaster is facing a claim from plaintiff David Himber who claims that ‘hidden’ booking fees means that “the advertised price is available to nobody”.

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