CONTRACT / CONSUMER
Live events sector
Foo Fighters have risked a PR disaster by turning away fans who had brought tickets for their show at London’s September 19th O2 from secondary re-sellers. Whilst the band apologised to fans who were turned away from the O2 Arena buying tickets from the secondary sites they and promoters SJM Concerts said they had made it very clear at the point of sale that each buyer’s name was printed on each ticket for the show and that buyers would be required to show ID to prove it was their name on the ticket before being granted entry.
It was reported that 200 people were turned away at the doors. In a statement, the band said: “The Foo Fighters show that took place at The O2 last night had a strict ‘names on ticket’ policy. The stipulation that ID would be required for admittance to the show was clearly stated at the time of announcement and was explicitly noticed at the point of purchase”. The band added that a number of other measures to ensure that tickets were not resold by touts were also put in place adding “despite these requirements being in place, some purchasers listed their tickets for resale on secondary sites, including StubHub, in clear contravention to the ID requirement and the direction received from The O2, the Foo Fighters and the promoter of the show”.
SJM added: “Fans that bought tickets through our official box offices had to agree that they were buying named tickets prior to purchase. This was not a ‘last minute’ decision but was clear from the outset. We did this to prevent tickets being re-sold at extortionate prices. The vast majority of fans understood and adhered to this”.
Anti-touting organisation FanFair has published two guides to help consumers, one guiding them on where to buy their tickets, and another on how to get refunds from the secondary sites.